Support
Help for the Takal customer app, Takal Riders and Takal Vendors. If your question is not answered below, write to us and a person will reply.
Contact us
We answer emails within two working days. Please tell us which app you are using, the phone number on your account, and the order number if your question is about an order.
Common questions
How do I place an order?
Open the Takal app, choose a shop, add items to your cart and tap to order. You will see the delivery fee and the total before you confirm.
Where is my order?
The Takal app shows each stage of your order — accepted, being prepared, picked up, and delivered. If it has been much longer than the time shown, email us with your order number.
Can I cancel an order?
You can cancel from the order screen while the shop has not yet started preparing your food. After that, email us and we will look at it case by case.
Something was wrong with my order.
Email us on the same day with your order number and, if you can, a photo. We will put it right.
I did not get the code to sign in.
Check that the phone number you typed is the one you use, wait a minute, then ask for the code again. If it still does not arrive, email us the number and we will check it from our side.
I want to become a rider or list my shop.
Email us and say which one. Riders and shops are approved by Takal before they can take orders, and we will tell you what is needed.
I want my account and my data deleted.
Email us from the address on your account, or include the phone number you sign in with, and ask for deletion. We remove your personal information and confirm when it is done. Records we are required to keep for tax or fraud reasons are explained in the Privacy Policy.
Our documents
Who we are
Takal
Swat, Khyber Pakhtunkhwa, Pakistan
sanamano2606@gmail.com